Client Support

 

PRODUCT CARE

How to care for your Sandbanks garment:

We recommend that you use a Dry Cleaning service to clean your Sandbanks garments. 

How to store your Sandbanks jacket:

Sandbanks products are designed with longevity in mind. Carefully storing your Sandbanks garment can help preserve it for the future. Whenever not in use, use your provided Sandbanks hanger to store your jacket, ensuring it has enough space around it to prevent creasing. 

During summer months you should ensure your jacket is clean before storing it away. Use your Sandbanks hanger and let the jacket hang freely in a dark, moisture-free environment. Remove the faux fur hood trims, if your jacket comes with them, and hang them vertically. You may want to use a garment bag to protect your jacket from dirt and dust. Avoid compressing your Sandbanks jacket where possible. 

 

FUR AND DOWN POLICY

Sandbanks has a zero real fur and down policy, saving millions of animals from exploitation. As an alternative to using fur or down in our products, Sandbanks uses eco-friendly alternatives. 

Our faux fur is provided by EcoPel who hold the PeTA World Free Fur Awards. High quality and an ethical alternative to real fur. 

Our EcoDown is a 100% recycled and durable down alternative containing 100% recycled fibres from post consumer PET bottles. Our EcoDown holds the Global Recycled Standard and is Oeko-Tex certified for the absence of harmful substances.

 

PAYMENT METHODS

We accept the following domestic payment options:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay 

International

We accept most major credit cards with an international billing address through PayPal. For more information on International shipping please visit - Shipping

Please Note

All charges are processed in the local currency of the shipping destination.

Apple Pay

Apple Pay payment is only supported on compatible devices with touch ID or face ID recognition and safari web browser. 

If you require any further assistance, please contact our client care department at clientcare@sandbanksco.com

Discounting

Being a sustainable luxury brand, it is of utmost important to Sandbanks, to ensure that our money is invested in developing products of the highest quality, whilst integrating new sustainable innovation. Our prices reflect the quality of materials used in our products, the minimal impact it has on the planet, the high level of skilled craftsmen/women whom produce our products and the longevity of its design. This is why Sandbanks does not discount.

 

>Sandbanks was born to help tackle environmental challenges, including the issues caused by fashion industry practices. Discounting and sales encourage consumers to make purchases they don’t necessarily need, or to buy more products of poor quality produced in factories where workers are treated unfairly. We believe to break the damaging impact of the  consumption culture, we have to make more considered decisions in our shopping habits. <

 

At Sandbanks, our products are designed to have a minimal impact on the environment through using materials of premium quality to offer longevity, alongside using recycled and regenerated materials where possible, and being carbon neutral.
We currently only produce small quantities of new designs, to fulfil demand whilst minimising waste.