Client Support



How to care for your Sandbanks garment:

We recommend that you use a Dry Cleaning service to clean your Sandbanks garments. 

How to store your Sandbanks jacket:

Sandbanks products are designed with longevity in mind. Carefully storing your Sandbanks garment can help preserve it for the future. Whenever not in use, use your provided Sandbanks hanger to store your jacket, ensuring it has enough space around it to prevent creasing. 

During summer months you should ensure your jacket is clean before storing it away. Use your Sandbanks hanger and let the jacket hang freely in a dark, moisture-free environment. Remove the faux fur hood trims, if your jacket comes with them, and hang them vertically. You may want to use a garment bag to protect your jacket from dirt and dust. Avoid compressing your Sandbanks jacket where possible. 



Sandbanks has a zero real fur and down policy, saving millions of animals from exploitation. As an alternative to using fur or down in our products, Sandbanks uses eco-friendly alternatives. 

Our faux fur is provided by EcoPel who hold the PeTA World Free Fur Awards. High quality and an ethical alternative to real fur. 

Our EcoDown® is supplied by Thermore®, a 100% recycled and durable down alternative containing 100% recycled fibres from PET bottles. Vegan PETA approved.



We accept the following domestic payment options:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay 


We accept most major credit cards with an international billing address through PayPal. For more information on International shipping please visit - Shipping

Please Note

All charges are processed in the local currency of the shipping destination.

Apple Pay

Apple Pay payment is only supported on compatible devices with touch ID or face ID recognition and safari web browser. 



If you require any further assistance, please contact our client care department at