Returns & Exchanges

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Our returns policy is valid for 14 days from the date of delivery. You must inform Sandbanks of your intention to return the order within 14 days from the date of delivery through our returns portal. Your return must be dispatched back to Sandbanks within 14 days. You must retain proof of the returned order. Our returns policy is subject to the below conditions:

  • The item(s) are were purchased via www.sandbanksco.com
  • The item(s) are returned in the original and resellable condition, unworn with the original tags attached. 
  • The item(s) are packed securely to avoid damage in transit. 
  • The details of the return must be registered via our portal and include a returns note in the parcel.

Please note paid for gift packaging is non-refundable so please do not return your gift packaging.

If there is any courier issues with your return during its transit back to us, please be aware you must wait until the courier has concluded their investigation before an outcome can be decided. Sandbanks cannot process a refund or exchange until the original items are received back to our warehouse.

We provide complimentary exchanges within the UK, however orders returned for a refund will cost £4.99 (per order). This covers the cost of insured and trackable postage. To ensure we received your returned item(s) safely, please include a return form in the parcel and secure your parcel. Please see below for instructions on how to return your Sandbanks purchase:

Please use our Returns Portal to register your return. You will need to select the items you would like to return, the reason for the return and if you would like a refund to the original payment methods, store credit, or an exchange for an alternative size/colour. 

Returns Portal - https://sandbankscocom.returnscenter.com/ 

Once your return request is approved you will receive a pre-paid DPD returns label via email. Find your local DPD Parcel Shop here - https://www.dpd.co.uk/apps/shopfinder/

You must obtain proof of postage when you return your item(s). 

If you do not have any updates regarding your return or exchange within 7 days of dispatching it please notify our Client Care team. In the unlikely event that your parcel is damaged or goes missing in transit then we will raise an investigate with our courier. Please be aware this typically takes 6 working days or more before the investigation is concluded. Sandbanks is unable to exchange or refund your order until the investigation is complete.

If you decide to use an alternative courier to the one provided by Sandbanks then you are accepting full liability for the return and any costs associated with it. 

If you would like to return your Sandbanks order from a country outside the UK, then you as the customer are responsible for all costs associated with the return including the postage, import fees, tax, duty, handling fees, and customs clearance charges. 

Please use our Returns Portal to register your return. You will need to select the items you would like to return, the reason for the return and if you would like a refund to the original payment methods, store credit, or an exchange for an alternative size/colour. 

We strongly recommend obtaining proof of postage when you return your item(s), the order is your responsibility until we receive the returned items. The postage option is your choice, however we suggest using an insured and trackable shipping courier so that your return makes it to us safely and you can receive your refund. 

Once we receive your return we will process this as quickly as possible, please note this can take longer than usual during busy times. Once your return has been processed you will receive an automated email acknowledging receipt of the items you have returned and our Client Care team will action a refund, store credit or an exchange, as per your request on our portal. 

Please retain all proof of postage receipts until your refund or exchange request has been completed. 

Exchanges are subject to stock availability. To guarantee you receive the item in the size/colour you would like, we would strongly suggest placing a new order. This option is quicker and avoids any disappointment should the item no longer be in stock.

Please note refunds to your original payment method can take up to 10 business days to reach your account. If you have not received a refund, please check your bank account first and then contact your banking provider. If you have completed these steps and you have still not receive your refund, please contact us at clientcare@sandbanksco.com

If you are returning an order which was a gift please be aware the gift giver may be notified. If you are requesting a refund this will go back to the original payment method or can be converted into store credit with 6 months validity. Please do not return any gift packaging as this is non-refundable.