Returns & Exchanges

SANDBANKS RETURNS POLICY 

 

Our returns policy is valid for 14 days from the date of delivery. You must inform Sandbanks of your intention to return the order within 14 days from the date of delivery through our returns portal. Your return must be dispatched back to Sandbanks within 14 days. You must retain proof of the returned order. Our returns policy is subject to the below conditions:

  • The item(s) are were purchased via www.sandbanksco.com
  • The item(s) are returned in the original and resellable condition, unworn with the original tags attached. 
  • The item(s) are packed securely to avoid damage in transit. 
  • The details of the return must be registered via our portal and include a returns note in the parcel.

 

RETURNS WITHIN THE UK

 

We provide a complimentary returns service within the UK. To ensure we received your returned item(s) safely, please include a return form in the parcel and secure your parcel. Please see below for instructions on how to return your Sandbanks purchase:

 

Please use our Returns Portal to register your return. You will need to select the items you would like to return, the reason for the return and if you would like a refund to the original payment methods, store credit, or an exchange for an alternative size/colour. 

 

Once your return request is approved you will receive a complimentary pre-paid DPD returns label via email. 

 

You must obtain proof of postage when you return your item(s). 

 

If you decide to use an alternative courier to the one provided by Sandbanks then you are accepting full liability for the return and any costs associated with it. 

 

RETURNS FROM OUTSIDE THE UK

 

If you would like to return your Sandbanks order from a country outside the UK, then you as the customer are responsible for all costs associated with the return including the postage, import fees, tax, duty, handling fees, or customs clearance charges. 

 

Please use our Returns Portal to register your return. You will need to select the items you would like to return, the reason for the return and if you would like a refund to the original payment methods, store credit, or an exchange for an alternative size/colour. 

 

We strongly recommend obtaining proof of postage when you return your item(s), the order is your responsibility until we receive the returned items. The postage option is your choice, however we suggest using an insured and trackable shipping courier so that your return makes it to us safely and you can receive your refund. 

 

REFUNDS & EXCHANGES

 

Once we receive your return we will process this as quickly as possible, please note this can take longer than usual during busy times. Once your return has been processed you will receive an automated email acknowledging receipt of the items you have returned and our Client Care team will action a refund, store credit or an exchange, as per your request on our portal. 

 

Please retain all proof of postage receipts until your refund or exchange request has been completed. 

 

Exchanges are subject to stock availability. To guarantee you receive the item in the size/colour you would like, we would strongly suggest placing a new order. This option is quicker and avoids any disappointment should the item no longer be in stock.

 

Please note refunds to your original payment method can take up to 10 business days to reach your account. If you have not received a refund, please check your bank account first and then contact your banking provider. If you have completed these steps and you have still not receive your refund, please contact us at clientcare@sandbanksco.com

 

GIFTS

 

If you are returning an order which was a gift please be aware the gift giver may be notified. If you are requesting a refund this will go back to the original payment method or can be converted into store credit with 6 months validity.