Returns Policy

Sandbanks Returns Policy

Our returns policy is valid for 14 days from the date of delivery.

You must inform us (Sandbanks) of your intention to return the order within 14 days of the date of delivery either by directly returning the merchandise to Sandbanks together with the completed returns form or contacting us of your intention to return the item as long as the item is dispatched to us within the 14-day time frame. 

Returns within the UK

We provide a complimentary returns service within the UK. The returns form included with your order will indicate which returns service you will need to use. Please see below for instructions on how to return your Sandbanks purchase.

Collect + Returns:

Collect+ is FREE and has parcel drop points in over 4,500 local stores, so you can return your items at a time and place that suits your needs.

To return your Sandbanks product(s), please visit our returns portal where you can create a free returns label. You will receive proof of postage, online tracking and compensation cover up to £50. 

To return your order visit - https://sandbanksco.com/a/returns

DHL Returns:

  • Please provide the reason for your return on the enclosed packing slip. 
  • Place the packing slip and parcel into the shipping box and attach the pre-paid shipping label visibly on the outside of the box. 
  • Secure the box to ensure the product does not become damaged on its way back to us. 
  • Please book your free collection with DHL
  • Your DHL driver will collect your parcel from your address, at the time you have arranged. The courier will finalise the pick up with a receipt. PLEASE KEEP THE RECEIPT ISSUED UPON COLLECTION. 
  • It will take 1-2 business days for your return to reach us. 
  • We will send you an email to confirm we have received your return and to let you know it is being processed. Please allow 1-2 business days for us to process your return from the time it arrives back to us. 
  • You will receive a confirmation via email when the return process is completed and the refund is created. 
  • Please note, returns that are not authorised will not be processed
  • Only 1 return is included with a purchase, if an item exchanged and you decide to return an exchanged item, any costs for sending an already exchanged item must be returned and paid for by you the customer. The item is the customer's responsibility so we advise to use a tracked and signed for service. 

Returns outside the UK (Europe and International)

If you are returning your order from a country outside the UK, please be aware our returns policy doesn’t cover free international returns. We recommend obtaining proof of postage when you return your item(s), the order is your responsibility until we received the returned items. The postage option is your choice, however, we strongly suggest using an insured and traceable shipping courier so that your return makes it to us safely and you get your refund. 

Please send returns to:

Sandbanks Returns

Sandbanks, Saint Witz Limited, Store & Secure, 5 Yeomans Way, Castlepoint, Bournemouth, BH8 0BL

Exchanges

For exchanges simply complete the enclosed returns form stating the size, colour or product you wish to exchange your purchase for and return to us. Your purchase must be sent back in the original Sandbanks packaging with 14 days of delivery. Please follow the returns information above to ship your order back to us. Please note each customer is only entitled to one free exchange per order. Should the product you wish to exchange for is out of stock, we will contact you immediately either by phone or email to discuss how you would like to proceed.

Refunds

Sandbanks will refund the purchase price of a product, providing that it is returned in its original condition and accompanied by the original invoice/returns label and all original Sandbanks packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund is accepted or not. If accepted, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

To complete your return simply follow the returns instructions above, ensuring you obtain proof of postage. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at clientcare@sandbanksco.com 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

 If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.