Our returns policy is valid for a maximum of 14 days from the date of delivery. You must inform Sandbanks in writing of your intention to return the order within 14 days from the date of delivery, such notification to be made through our returns portal and in strict accordance with our returns policy. Your return must be dispatched back to Sandbanks within a maximum of 14 days of your return request. You must retain proof of the returned order. Our returns policy is subject to the below conditions, which are subject to change from time to time, and which must all be observed:
- The item(s) are were purchased via www.sandbanksco.com and in accordance with our terms of business.
- The item(s) are returned to us in the original and resellable condition, unworn, and with the original tags attached.
- The item(s) are packed securely to avoid damage in transit.
- The details of the return must be registered via our portal and include a returns note in the parcel.
Please note paid for gift packaging is non-refundable so please do not return your gift packaging.
If there is any courier issues with your return during its transit back to us, please be aware you must wait until the courier has concluded their investigation before an outcome can be decided. Sandbanks cannot process a refund or exchange until the original items are received back safely (and to our satisfaction) to our warehouse. If you have not received notification of your return parcel being delivered to us you must contact us in writing within 10 days of drop off/collection in order to be eligible to raise a claim.We provide, subject to eligibility, complimentary exchanges and returns within the UK. To ensure we received your returned item(s) safely, please include a return form in the parcel, clearly stating your name and order number, and secure your parcel. Please see below for instructions on how to return your Sandbanks purchase:
Please use our Returns Portal to register your return. You will need to select the items you would like to return, the reason for the return and if you would like a refund to the original payment methods, store credit, or an exchange for an alternative size/colour.
Returns Portal - https://sandbankscocom.returnscenter.com/
Subject to your return request being approved by us you will receive a pre-paid DPD UK returns label via email. Find your local DPD Parcel Shop here - https://www.dpdlocal-online.co.uk/products-and-services/dpd-drop-off
If you are sending your return from Northern Ireland and do not have a local DPD UK Parcel Shop, please contact clientcare@sandbanksco.com for further assistance with your return.You must obtain proof of postage when you return your item(s).
If you do not have any updates regarding your return or exchange within 7 days of dispatching it to Sandbanks please notify our Client Care team. In the unlikely event that your parcel has been damaged or goes missing in transit then we will raise an investigation with the relevant courier. Please be aware this typically takes 6 working days, although in certain circumstances it may be more, before the investigation is concluded. Sandbanks is unable to exchange or refund your order until the investigation is complete and the relevant courier has confirmed this to Sandbanks to our satisfaction.
If you decide to use an alternative courier to the one provided by Sandbanks then you are accepting full liability for the return and any costs and other liabilities associated with it.
If you would like to return your Sandbanks order from a country outside the UK, then you as the customer are responsible for all costs associated with the return including the postage, import fees, tax, duty, handling fees, and customs clearance charges.
Please use our Returns Portal to register your return. You will need to select the items you would like to return, the reason for the return and if you would like a refund to the original payment methods, store credit, or an exchange for an alternative size/colour.
We strongly recommend that you obtain proof of postage when you return your item(s), the order is your responsibility until we receive the returned item(s). The postage option is your choice, however we suggest using an insured and trackable shipping courier so that your return makes it to us safely, so that, subject to our terms and conditions, you can receive your refund, or exchange or store credit.
Once we receive your return we will process this as quickly as possible. Please note this can take longer than usual during busy times. Once your return has been processed you will receive an automated email acknowledging receipt of the items you have returned and our Client Care team will (subject to eligibility and our terms and conditions) action a refund, store credit or an exchange, as per your request on our portal.
Please retain all proof of postage receipts until your refund, credit or exchange request has been completed.
Exchanges are subject to stock availability. To guarantee you receive the item in the size/colour you would like, we would strongly suggest placing a new order. This option is quicker and avoids any disappointment should the item no longer be in stock at the appropriate time.
Please note refunds to your original payment method can take up to 10 business days to reach the relevant bank account. If you have not received a refund within this time frame, please check the bank account first and then contact your banking provider. If you have completed these steps and you have still not received your refund within the suggested time frame, please contact us at clientcare@sandbanksco.com
If you are returning an order which was a gift please be aware the gift giver may be notified by us of the return. If you are requesting a refund, please note that this will go back to the original payment method or can be converted into store credit with a maximum of 6 months' validity from the date of process. Please do not return any gift packaging as this is non-refundable.
