For the best results when cleaning your Eco-Down filled jacket at home, please follow the below instructions:
1. Zip up the jacket and turn it inside out.
2. Set your washing machine to 30°C, and select a delicate or wool cycle with low spin.
3. Use a high quality colour detergent. Do not use any fabric softener.
4. After the washing cycle is complete, tumble dry your jacket for 25 minutes on a medium heat (DO NOT USE A HIGH HEAT). After 25 minutes, check if your jacket is touch dry. If not, place your jacket back into the tumble dryer for a further 10 minutes.
5. Once the tumble dryer cycle is complete, turn your jacket the right way round, zip your jacket up, and hang your jacket on a wide shouldered hanger and let it air dry for a further 24 hours.
6. Once your jacket is completely dry, you may need to re-distribute the EcoDown fill. You can do this by laying the jacket on a flat surface with the zip open and slap along the baffles. This will force the EcoDown to re-distribute through the baffle.
For the best results when cleaning your Natural Down filled jacket at home, please follow the below instructions:
1. Zip up the jacket and turn it inside out.
2. Set your washing machine to 30°C, and select a delicates or wool cycle with a low spin.
3. Use a high quality colour detergent. Do not use any fabric softener.
4. After the washing cycle is complete, remove the jacket from the washing machine. Hang your jacket the right way around and zipped up on a wide shouldered hanger and leave to dry for 24 hours. After this lay your jacket flat to dry for a further 24 hours.
5. Once your jacket is completely dry shake the jacket throughly to re-distribute the down throughout the baffles.
Please note: If your jacket outer shell fabric is made from wool, cashmere or corduroy, please do not follow these instructions. You must follow the instruction on the wash care label inside your jacket only.
We offer an in-house cleaning service for our customers which includes; washing, drying and redelivery of your jacket. If you are interested in this service, please contact our Client Care team at clientcare@sandbanksco.com.
This service is charged at £50 per jacket - https://sandbanksco.com/products/sandbanks-jacket-cleaning-service
Sandbanks products are designed with longevity in mind. Carefully storing your Sandbanks garment can help preserve it for the future. Whenever not in use, hang on a wide shouldered hanger to store your jacket, ensuring it has enough space around it to prevent creasing.
During summer months you should ensure your jacket is clean before storing it away. Use a wide shouldered hanger and let the jacket hang freely in a dark, moisture-free environment. Remove the faux fur hood trims, if your jacket comes with them, and hang them vertically. You may want to use a garment bag to protect your jacket from dirt and dust. Avoid compressing your Sandbanks jacket where possible.
ECO-DOWN
Most Sandbanks jacket are filled with EcoDown a 100% recycled and durable down alternative containing 100% recycled fibres from post consumer PET bottles. Our EcoDown holds the Global Recycled Standard and is Oeko-Tex certified for the absence of harmful substances.
100% Recycled Natural Down
As a brand we constantly look to improve our products and have started to use real 100% Recycled Natural Down comprised of 80% white down to 20% feather ratio. The down we use is provided by Molina of Europe and is Oeko-Tex Standard 100 certified for the absence of harmful substances.
To better understand the type of down used in your jacket please visit the relevant product page and view the technical details.
Faux-fur
We have never nor will use real fur in any of our products. Our faux fur is provided by EcoPel who hold the PeTA World Free Fur Awards. High quality and an ethical alternative to real fur.
Sandbanks as a brand will always where possible use eco-friendly or recycled alternatives to create garments.
We accept the following domestic payment options:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Amazon Pay
We’ve partnered with Klarna to give you a better shopping experience and give you more flexibility with your money, allowing you to pay in 3 instalments with no interest and no fee. Learn more about - Klarna
We accept most major credit cards with an international billing address through PayPal. For more information on International shipping please visit - Shipping
Please Note
All charges are processed in the local currency of the shipping destination.
Apple Pay
Apple Pay payment is only supported on compatible devices with touch ID or face ID recognition and safari web browser.
If you require any further assistance, please contact our client care department at clientcare@sandbanksco.com
