Orders & Delivery

If you have any specific questions relating to your order, please email our client care team at clientcare@sandbanksco.com

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DPD Standard Delivery (3-4 business days) - Free for orders over £150 (£4.99 for orders below the threshold)

OFFSHORE (Northern Ireland & Isle of Man)

DPD Standard Delivery (4-5 business days) - £5.99

Standard DHL Express Delivery (5-7 business days) - £14.99

Standard DHL Express Delivery (5-7 business days) - £19.99

All orders use a signed for and tracked delivery service, once your order is dispatched you will receive the tracking details for your delivery. If you are not going to be home to receive your delivery, please select an alternative delivery date or select delivery to a parcel shop.

For security purposes all deliveries are tracked and can only be delivered to the customer directly (leave with a neighbour or leave in a safe place is not an option). Please be aware that once you make any changes to the delivery option, Sandbanks is no longer responsible if anything were to happen to your parcel.

During periods of increased demand delays in dispatching your order may occur. This includes but is not limited to new product launch dates and the Christmas period. The delivery of your order may be delayed due to external reasons such as courier delays, and extreme weather.

Some rural addresses may take longer for delivery and incur extra charges. You will be contacted by our Client Care Department should your delivery address be within this category.

All orders from outside the UK will be shipped via DHL Express. Please note international deliveries will not arrive next working day. Please see Customs and Duties below if you are a customer from outside the UK.

The customer is responsible for any handling fees, customs clearance charges etc required by your country for importing goods. Sandbanks does not collect these beforehand, we cannot give you an estimate of the cost as charges vary from country to country. Please speak to your local postal or customs office for more information.

Once an order has been shipped to the buyer, the buyer will be responsible for any costs for returning an order/partial order (exporting goods back to the UK) including VAT, duty, taxes, handling fees, customs clearance charges etc. This rule applies as soon as the goods arrive in the destination country even if not to the customer’s address. Please refer to our Returns page for more information.