Orders & Delivery

DPD Pick Up Next Day Delivery is free on orders over £100, and £2.99 for orders under £100.

Next day delivery is available on orders placed before 1pm, Monday-Friday.

Please only select this option if you are placing your order between 12pm Thursday - 12pm Friday. 

Order by 1pm Mon–Fri for next working day delivery.

Order by 1pm for delivery within 2 working days.

Orders placed before 1pm (GMT) Monday - Friday (which are not Bank Holidays) will be dispatched the same working day. Orders placed after 1pm (GMT) on Friday, or on Saturday and Sunday will be dispatched the next working day. Please note during periods of exceptionally high demand dispatch may take a little longer.

All orders use a signed for and tracked delivery service, once your order is dispatched you will receive the tracking details for your delivery. If you are not going to be home to receive your delivery, please select an alternative delivery date or select delivery to a parcel shop.

For security purposes all home deliveries are tracked and can only be delivered to the customer directly (leave with a neighbour or leave in a safe place is not an option, and any loss, damagr or liability would be at the customer's risk). Please be aware that once you make any changes to the delivery option, Sandbanks is no longer responsible if anything were to happen to your parcel or goods during transit, such as being lost, misplaced, or stolen).

If there are any courier issues with your parcel during its transit to you, please be aware you must wait until the courier has concluded their investigation before an outcome can be decided.

Sandbanks cannot process a refund or replacement until the original items are received back to our warehouse in an acceptable and re-sellable condition with the original tags attached or the courier investigation is complete and has been found in your favour. If your parcel has been lost or damaged in transit this must be reported to us in writing within 14 days of dispatch to be eligible for a claim.

During periods of increased demand delays in dispatching your order may occur. This includes but is not limited to new product launch dates, the Christmas period, and public or Bank holidays. The delivery of your order may be delayed due to external reasons such as courier delays, extreme weather, or strike or industrial action.

Some rural addresses may take longer for delivery and incur extra charges, which would be the responsibility of the customer. You will be contacted by our Client Care Department should we be notified of any issues relating to your delivery address.

Tracked delivery within 3-5 business days.

The shipping rate will be calculated at checkout based on your selected delivery country, you will be given the option for Express or Standard delivery.

All orders use a signed for and tracked delivery service, once your order is dispatched you will receive the tracking details for your delivery. If you are not going to be home to receive your delivery, please select an alternative delivery date or select delivery to a parcel shop.

If there is any courier issues with your parcel during its transit to you, this must be reported within 14 days of dispatching the order. Please be aware you must wait until the courier has concluded their investigation before an outcome can be decided. Sandbanks cannot process a refund or replacement until the original items are received back to our warehouse in an acceptable and re-sellable condition with the original tags attached or the courier investigation is complete and has been found in your favour.

During periods of increased demand delays in dispatching your order may occur. This includes but is not limited to new product launch dates and the Christmas period. The delivery of your order may be delayed due to external reasons such as courier delays, and extreme weather.

UK & EU
Duties and taxes are included in the product prices shown on our website.

Rest of World
Duties and taxes are not included in the product prices. At checkout, you may choose to prepay these charges or pay them directly to your local customs authority upon arrival. Additional handling fees and clearance charges may also apply, and these vary by country. For more information, we recommend contacting your local customs office.

Returns & Responsibilities
Once an order has been dispatched from Sandbanks or our authorised agent, the customer is responsible for any costs associated with returning an order or partial order. These costs may include VAT, duties, import or export taxes, handling fees, customs clearance charges and other related costs. This responsibility applies as soon as the goods enter the destination country, even if delivery is refused or the order is not delivered to the customer’s address. Please refer to our Returns page for further information.