Orders & Delivery

The shipping rate will be calculated at checkout based on your selected delivery country, you will be given the option for Express or Standard delivery.

All fees including shipping, taxes, duties and customs fees are calculated and displayed at checkout.

Orders placed before 1pm (GMT) Monday - Friday (which are not Bank Holidays) will be dispatched the same working day. Orders placed after 1pm (GMT) on Friday, or on Saturday and Sunday will be dispatched the next working day. Please note during periods of exceptionally high demand dispatch may take a little longer.

All orders use a signed for and tracked delivery service, once your order is dispatched you will receive the tracking details for your delivery. If you are not going to be home to receive your delivery, please select an alternative delivery date or select delivery to a parcel shop.

For security purposes all home deliveries are tracked and can only be delivered to the customer directly (leave with a neighbour or leave in a safe place is not an option, and any loss, damagr or liability would be at the customer's risk). Please be aware that once you make any changes to the delivery option, Sandbanks is no longer responsible if anything were to happen to your parcel or goods during transit, such as being lost, misplaced, or stolen).

If there are any courier issues with your parcel during its transit to you, please be aware you must wait until the courier has concluded their investigation before an outcome can be decided.

Sandbanks cannot process a refund or replacement until the original items are received back to our warehouse in an acceptable and re-sellable condition with the original tags attached or the courier investigation is complete and has been found in your favour. If your parcel has been lost or damaged in transit this must be reported to us in writing within 14 days of dispatch to be eligible for a claim.

During periods of increased demand delays in dispatching your order may occur. This includes but is not limited to new product launch dates, the Christmas period, and public or Bank holidays. The delivery of your order may be delayed due to external reasons such as courier delays, extreme weather, or strike or industrial action.

Some rural addresses may take longer for delivery and incur extra charges, which would be the responsibility of the customer. You will be contacted by our Client Care Department should we be notified of any issues relating to your delivery address.

Orders placed before 1pm (GMT) Monday - Friday (which are not Bank Holidays) will be dispatched the same working day. Orders placed after 1pm (GMT) on Friday, or on Saturday and Sunday will be dispatched the next working day. 

Please note during periods of exceptionally high demand dispatch may take a little longer. This includes but is not limited to new product launch dates, the Christmas period, and public or Bank holidays. The delivery of your order may be delayed due to external reasons such as courier delays, extreme weather, or strike or industrial action.

Some rural addresses may take longer for delivery and incur extra charges, which would be the responsibility of the customer. You will be contacted by our Client Care Department should we be notified of any issues relating to your delivery address.

All fees are calculated at checkout including shipping, customs fees, taxes and duties. 

Some rural addresses may take longer for delivery and incur extra charges, which would be the responsibility of the customer. You will be contacted by our Client Care Department should we be notified of any issues relating to your delivery address.