You can easily check your order status by using the tracking link or code included in your confirmation email. Simply click the link to view the latest updates on your shipment’s progress.

For the best results when cleaning your Eco-Down filled jacket at home, please follow the below instructions:

1. Zip up the jacket and turn it inside out.

2. Set your washing machine to 30°C, and select a delicate or wool cycle with low spin. 

3. Use a high quality colour detergent. Do not use any fabric softener. 

4. After the washing cycle is complete, tumble dry your jacket for 25 minutes on a medium heat (DO NOT USE A HIGH HEAT). After 25 minutes, check if your jacket is touch dry. If not, place your jacket back into the tumble dryer for a further 10 minutes.  

5. Once the tumble dryer cycle is complete, turn your jacket the right way round, zip your jacket up, and hang your jacket on a wide shouldered hanger and let it air dry for a further 24 hours. 

6. Once your jacket is completely dry, you may need to re-distribute the EcoDown fill. You can do this by laying the jacket on a flat surface with the zip open and slap along the baffles. This will force the EcoDown to re-distribute through the baffle.

For the best results when cleaning your Natural Down filled jacket at home, please follow the below instructions:

1. Zip up the jacket and turn it inside out.


2. Set your washing machine to 30°C, and select a delicates or wool cycle with a low spin.


3. Use a high quality colour detergent. Do not use any fabric softener.


4. After the washing cycle is complete, remove the jacket from the washing machine. Hang your jacket the right way around and zipped up on a wide shouldered hanger and leave to dry for 24 hours. After this lay your jacket flat to dry for a further 24 hours.


5. Once your jacket is completely dry shake the jacket throughly to re-distribute the down throughout the baffles. 

Please note: If your jacket outer shell fabric is made from wool, cashmere or corduroy, please do not follow these instructions. You must follow the instructions on the wash care label inside your jacket only.

If you have any questions about your pre-order, our Client Services team will be happy to assist.

Sandbanks products are designed with longevity in mind. Carefully storing your Sandbanks garment can help preserve it for the future. Whenever not in use, hang on a wide shouldered hanger to store your jacket, ensuring it has enough space around it to prevent creasing. 

During summer months you should ensure your jacket is clean before storing it away. Use a wide shouldered  hanger and let the jacket hang freely in a dark, moisture-free environment. Remove the faux fur hood trims, if your jacket comes with them, and hang them vertically. You may want to use a garment bag to protect your jacket from dirt and dust. Avoid compressing your Sandbanks jacket where possible.

For the best results when caring for Organic Cotton:

1. Machine wash inside out at 30°C.

2. Use a mild, high-quality detergent.

3. Do not tumble dry to preserve the garment’s softness and fit.

4. Reshape gently and allow to air dry.

For the best results when caring for Merino Wool:

1. Hand wash in cool water or use a gentle wool cycle.

2. Use a specialist wool detergent.

3. Gently press out excess water, never wring.

4. Lay flat to dry, away from heat and direct sunlight.

For the best results when caring for Wool Cashmere:

1. Professional dry cleaning is recommended.

2. If washing at home, use a delicate wool cycle with cold water.

3. Wash with a luxury wool or cashmere detergent.

4. Reshape while damp and lay flat to dry naturally.

For the best results when caring for Alpaca Blend:

1. Hand wash in cold water with a gentle detergent.

2. Avoid twisting or wringing.

3. Press lightly to remove excess water.

4. Lay flat to dry, away from sunlight, to maintain softness.

Gently wipe with the Sandbanks microfibre cloth provided. For a deeper clean, rinse with lukewarm water and mild soap, then dry with a soft cloth. Avoid harsh cleaners or abrasive materials.