All Sandbanks orders will be delivered via DPD or DHL Express depending on the weight and value of your order, and the end destination. Every delivery is made carbon-neutral, through carbon offsetting programmes integrated within our responsible climate change strategy.

To find out more information regarding corporate social responsibility please visit - DPD or DHL.

All orders use a signed for and tracked delivery service for security purposes. Once your order is dispatched you will receive an email with the relevant tracking details.

You can monitor the progress of your delivery on DPD or DHL Express.

For any questions please contact Client Care by visiting our Contact Us page

Delivery	Location	Details	Charge
DPD UK	UK	Next Working Day  (Order by 11am for same day dispatch)	Free
DHL Express	Europe	5-7 working days (Order by 11am for same day dispatch)	£14.99
DHL Express	International	5-7 working days (Order by 10am for same day dispatch)	£24.99

All orders will be processed and dispatched within 1-2 working days. Any orders dispatched on a Friday will arrive the next working day (Monday). 

Please Note

 

During periods of increased demand delays in dispatching your order may occur. This includes but is not limited to new product launch dates and the Christmas period. The delivery of your order may be delayed due to external reasons such as courier delays, and extreme weather. 

Some rural addresses may take longer for delivery and incur extra charges. You will be contacted by our Client Care Department should your delivery address be within this category.

 

Europe & International Deliveries

All international deliveries will be shipped via DHL Express. Please note international deliveries will not arrive next working day. Please see Customs and Duties below if you are a customer outside the UK. Sandbanks will NOT be responsible for the costs associated with returns outside of the UK. We recommend returning your goods using an insured and traceable shipping courier. We are not responsible for shipping or import fees associated with the return.

 

Customs and Duties

You the buyer are responsible for any handling fees, customs clearance charges etc required by your country for importing goods. Sandbanks does not collect these beforehand, we cannot give you an estimate of the cost as charges vary from country to country. Please speak to your local postal or customs office for more information.

Once an order has been shipped to the buyer, the buyer will be responsible for any costs for returning an order/partial order (exporting goods back to the UK)  including VAT, duty, taxes, handling fees, customs clearance charges etc. This rule applies as soon as the goods arrive in the destination country even if not to the customers address.